Refund policy
Returns & Refunds Policy
This Returns & Refunds Policy (“Policy”) sets out the terms under which AgeSlim accepts returns and processes refunds for purchases made through our website. By placing an order with AgeSlim, you confirm that you have read, understood, and agreed to the conditions below.
A. Return Conditions
A.1 Time Limit
Return requests must be submitted within 30 calendar days of the delivery date as verified by the shipping carrier.
A.2 Product Requirements
To be eligible for return, all items must:
1.Remain unopened, unused, and fully sealed in their original packaging.
2.Be free from damage not caused during transit.
3.Be returned with valid proof of purchase, such as an order confirmation or receipt.
A.3 Hygiene & Safety Restrictions
For health and hygiene reasons, any item that has been opened, used, altered, or is missing its original seal is strictly non-returnable and non-refundable.
A.4 Right of Refusal
AgeSlim reserves the right to decline any return that does not comply with the standards outlined in this section.
B. How to Request a Return
B.1 Authorization Required
Before sending any item back, customers must contact our support team at contact@ageslim.com with their order number, a description of the issue, and any relevant photographs if applicable.
B.2 Unauthorized Returns
Packages sent without prior written approval will not be accepted and may be returned to the sender at their expense.
B.3 Shipping Responsibility
Unless the return is due to an error on our part, a manufacturing defect, or damage on arrival, all return shipping costs are the responsibility of the customer.
C. Refund Processing
C.1 Inspection & Approval
Refunds will only be issued after the returned product has been received, examined, and confirmed to meet the requirements of this Policy.
C.2 Method of Refund
Approved refunds will be credited solely to the original method of payment. Substitutions or alternative payout methods are not available.
C.3 Processing Time
Once approved, refunds may take 2–10 business days to appear, depending on your payment provider.
C.4 Non-Refundable Charges
Shipping and handling fees are non-refundable. Only the purchase price of the product itself may be returned.
D. Items Arriving Damaged, Defective, or Incorrect
D.1 Reporting Window
If your order arrives damaged, defective, or incorrect, you must notify AgeSlim in writing at contact@ageslim.com within 5 calendar days of delivery.
D.2 Failure to Notify
Claims submitted after this timeframe may be rejected, and eligibility for replacement or refund may be forfeited.
D.3 Evidence Requests
We may require photo or video documentation to verify the issue before approving a replacement or refund.
E. Non-Eligible Items
This Policy does not cover:
1. Products purchased from unauthorized sellers or third-party platforms.
2. Complimentary items, samples, or giveaway products.
3. Items damaged due to improper use, mishandling, or failure to follow provided instructions.
F. Policy Modifications
AgeSlim reserves the right to revise or update this Policy at any time. The version in effect on our website at the time your order is placed will apply to your purchase.
AgeSlim
contact@ageslim.com